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FREQUENTLY ASKED QUESTIONS
Our products can only be purchased from jcmoments.com. We currently do not have any physical store locations and our products are not sold on other websites.
When you place an order on our website, you will receive a confirmation email in your inbox. Once your order has been processed and shipped out by our team, you will receive an email stating that your order has shipped along with tracking information.
If you ordered multiple items, they may ship in multiple packages. If this is the case, you will receive a new email with the appropriate tracking information once each item has shipped.
JC Moments Inc. cannot control any customs or imports applied to your package, which will vary from country to country. You may be required to pay such fees when you accept shipping of the items from the courier.
In the event you refuse the package, the courier may return the items to us. JC Moments Inc. may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will recover the costs from you by deducting the relevant amount from any refund owed to you.
ALL ITEMS ARE FINAL SALE.
Our items are carefully made and handcrafted. As a result, items may vary slightly in
color and may contain small imperfections such as air bubbles. However, this should not in any way affect the life or performance of these items in any way. All products are water resistant but not waterproof.
To best maintain your decorative items, use a damp cloth when caring for them.